Q. Using Jelly SMS Desktop, but the program doesn’t launch!
You may need to delete your database files. Simple to do.
To delete the files on Mac OS X or Linux, open the Terminal application and run the following command:
rm -r ~/.JSMS/
On Windows delete the .JSMS folder in your user home folder. E.g C:\Users\james\.JSMS
Now restart Jelly SMS and you should be good to go.
Q. I’m with Vodafone Ireland, when I try to send I get a message saying the Vodafone.ie webtext service is currently unavailable.
See here.
Q. How do I use Jelly SMS?
To use Jelly SMS, you first need an account with any one of our supported providers. You can register for new account with My-Cool-SMS.com and purchase credits which you can then use to send low cost SMS from our iPhone, Android or Desktop version of Jelly SMS.
After registering, simply enter your My-Cool-SMS.com username and password when prompted upon login.
Q. I have configured JellySMS with the Caller ID set (my phone number registered with my provider). But when I text people, they are getting a different number on the sender and thus when they reply I am not getting the message. Are there any other reports on this issue and if any, is there any fix for this?
Many customers have report the same issue in his app too. In short, this seems to be an issue with certain voip providers (Betamax) servers and our experience is that their support staff don’t even answer emails about it.
Because of this we’ve decided to advise people who see this problem to change to using a different provider. Note that a lot of the operators supported by JellySMS e.g. voipcheap, voipstunt, voipbuster are all actually the same company operating the same system with different website names (the company behind them is called Betamax), so there is no point in switching to any of those.
We recommend people to sign up with
My-Cool-SMS.com. We have dealt with their support engineer, in the past. And they have always managed to resolve any issues that we have reported. You can check their
rates here.
Q. There is a problem with sending messages in my language. Do you support Chinese, Arabic, accents and other special characters? Can you help?
Yes. This has been fixed and you can use it in the next version which is currently in review with Apple. However, it only will work with my-cool-sms.com as the other VOIP providers do not have an API for this.
Q. How do people reply to my messages? E.g. if I send someone a message using Jelly SMS, how do they reply to that message?
If you are using My-Cool-SMS as your provider (recommended) simply ensure that your mobile number is entered in the iPhone ‘Settings’ App -> ‘Jelly SMS’ -> ‘Caller ID’ field. Make sure this is the same number you used when registering with My-Cool-SMS.com
Note: Sender ID may not be available when the recipient is in the US, India, Brazil (legal reasons), Mexico and Canada (Technical reasons)
For the other Voip providers, you must verify your phone number through your providers voip client. You need to:
- download and install the client from their website, e.g. VoipBuster.com or VoipCheap.com.
- launch the program on your computer and go into the “Customise your profile” screen.
- Enter your phone number here in international format e.g. +353868434567 and then press “Verify Now”.
- A code will then be sent to your phone which you will then need to enter on screen when prompted by the voip client.
- After you have completed the above steps, on your iPhone you should ensure that your mobile number is entered (exactly same as above) in the iPhone ‘Settings’ App -> ‘Jelly SMS’ -> ‘Caller ID’ field.
Now all your texts should appear to be coming from your phone, and any replies will go directly back to your phone.
Q. Can I forward SMS with Jelly SMS?
As stated in the App Store description, Jelly SMS can forward SMS text messages that you send from Jelly SMS. Due to Apple’s restrictions, Jelly SMS cannot forward SMS messages which are stored inside the iPhone SMS app.
Q. Just bought your app for my iPhone. I signed up with one of the providers. I added money to my account and every time I try and send and SMS it’s says to check user name and credit on my account. What can I do?
Let’s try and get this working for you. Can you please do the following:
1. Go to your providers website and log in.
2. Ensure that your credit has been applied to your account by checking the ‘Remaining Credit’ field on the left of the page.
3. On your iPhone, go into Jelly SMS and re-enter your login details. To reenter your login details, just tap on your user id in the title bar in Jelly SMS. Then you can click ‘Edit’ and delete the existing profile. Press the + button and type in your details again. Ensure your username, password are correct and that your provider is set correctly.
4. Try to send the SMS once again.
Q. When typing a message, if you press the backspace key/button on screen, then cursor proceeds to delete all text.
Yes this is a known issue with some iPhones still running 3.0. There is a simple fix described here. I would recommend updating your iPhone to the latest version of iPhone OS which should also fix the issue.
Q. I thought my remaining balance of my sms provider would be shown. Am I missing something?
Yes, after sending first massage the balance is shown in the ‘New Message’ screen.
Additional Information
In addition to the information on the home page, please note the following:
- Jelly SMS requires an internet connection in order to send SMS text messages. It will work over Wifi, 3G or EDGE data connections.
- Irish O2 / Vodafone / Meteor / Three users: If you’re in a low coverage area Jelly SMS will send quicker if you turn off the ‘Show Remaining’ preference in Jelly SMS settings.
Q. I’m with Vodafone Ireland, when I try to send I get a message saying the Vodafone.ie webtext service is currently unavailable or Login Failed.