Here are some of the most commonly asked questions from users!

 

Q. How do I use Jelly SMS?

To use Jelly SMS, you first need to have an account with any one of our supported providers. If you live in Ireland, and have a mobile with Meteor, Vodafone, O2, eMobile or Three, you can use your webtext username (which is your mobile number) and password (the password you use to log into the website) – then you will have at least 250 free texts per month saving you money on your bill. If you’re with O2 or Vodafone, you can use these free texts internationally!

The rest of you newbees can simply register for new account with My-Cool-SMS.com and purchase credits which you can then use to send very low cost SMS from our iPhone, Android or Desktop version of Jelly SMS.

After registering, simply enter your My-Cool-SMS.com username and password when prompted upon login.

Q. What is this new picture add on all about?

When you buy the add on in the iOS app, this allows you to easily select an image from your iPhone, iPad or iPod Touch photo library, or take a new picture using the camera. Jelly then uploads the image to imgur.com and inserts a private URL into the SMS body.

Note: This is NOT MMS. MMS typically costs between 20-40cents per message. In Jelly SMS, you buy a once off addon, and afterwards you can insert as many photos as you like into your texts…

This URL can then be opened on any internet capable mobile phone (or any computer browser). It doesn’t have to be an iPhone. For example:

http://imgur.com/FeJLc

Q. When I try to send I get a message saying the … webtext service is currently unavailable. Help!

You should first delete your profile and enter it again (see here for instructions).

If this doesn’t work you should try and log into your operator website (e.g. Vodafone.ie) using the web browser on your device. This rules out any connection or blocking issues.

If you use any strange characters in your password. E.g. ‘!’ you should change your password on your operator website to use only characters from A-Z and digits 0-9. Sometimes other characters can cause issues.

Q. I have configured Jelly SMS with the Caller ID set (my phone number registered with my provider). But when I text people, they are getting a different number on the sender and thus when they reply I am not getting the message, is there any fix for this?

Many customers have report the same issue in his app too. In short, this seems to be an issue with certain voip providers (Betamax) servers and our experience is that their support staff don’t even answer emails about it.

Because of this we’ve decided to advise people who see this problem to change to using a different provider. Note that a lot of the operators supported by JellySMS e.g. voipcheap, voipstunt, voipbuster are all actually the same company operating the same system with different website names (the company behind them is called Betamax), so there is no point in switching to any of those.
We recommend people to sign up with My-Cool-SMS.com. We have dealt with their support engineer, in the past. And they have always managed to resolve any issues that we have reported. You can check their rates here.

Q. How do people reply to message that I send from Jelly SMS? E.g. if I send someone a message using Jelly SMS, how do they reply to that message?

If you are using My-Cool-SMS as your provider (recommended) simply ensure that your mobile number is entered in the iPhone ‘Settings’ App -> ‘Jelly SMS’ -> ‘Sender ID’ field. Make sure this is the same number you used when registering with My-Cool-SMS.com

Note: Sender ID may not be available when the recipient is in the US, India, Brazil (legal reasons), Mexico, Canada (Technical reasons) and some other countries. Please see this page for each country specifically.

For the other Voip providers, you must verify your phone number through your providers voip client. You need to:

  1. download and install the client from their website, e.g.  VoipBuster.com or VoipCheap.com.
  2. launch the program on your computer and go into the “Customise your profile” screen.
  3. Enter your phone number here in international format e.g. +353868434567 and then press “Verify Now”.
  4. A code will then be sent to your phone which you will then need to enter on screen when prompted by the voip client.
  5. After you have completed the above steps, on your iPhone you should ensure that your mobile number is entered (exactly same as above) in the Jelly SMS ‘Settings’ -> ‘Sender ID’ field.

Now all your texts should appear to be coming from your phone, and any replies will go directly back to your phone.

Q. Can I forward SMS with Jelly SMS?

As stated in the App Store description, Jelly SMS can forward SMS text messages that you send from Jelly SMS. Due to Apple’s restrictions, Jelly SMS cannot forward SMS messages which are stored inside the iPhone SMS app.

Q. Just bought your app for my iPhone. I signed up with one of the providers. I added money to my account and every time I try and send and SMS it’s says to check user name and credit on my account. What can I do?

Let’s try and get this working for you. Can you please do the following:

  1. Go to your providers website and log in.
  2. Ensure that your credit has been applied to your account by checking the ‘Remaining Credit’ field on the left of the page.
  3. On your iPhone, go into Jelly SMS and re-enter your login details.
  4. To reenter your login details, just tap on your user id in the title bar in Jelly SMS.
  5. Then you can click ‘Edit’ and delete the existing profile.
  6. Press the + button and type in your details again. Ensure your username, password are correct and that your provider is set correctly.
  7. Try to send the SMS once again.

Q. I thought my remaining balance of my sms provider would be shown. Am I missing something?

Yes, after sending first massage the balance is shown in the ‘New Message’ screen.

Additional Information

  • Jelly SMS requires an internet connection in order to send SMS text messages. It will work over Wifi, 3G or EDGE data connections.
  • Irish O2 / Vodafone / Meteor / Three / eMobile users: If you’re in a low coverage area Jelly SMS will send quicker if you turn off the ‘Show Remaining’ preference in Jelly SMS settings.
Jelly SMS Frequently Asked Questions
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62 thoughts on “Jelly SMS Frequently Asked Questions

  • March 3, 2009 at 4:50 pm
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    Hi Guys,

    My question is a kind of technical and out of interest in your company. If Meteor were to change to layout of their website or change variable names would that affect JellySms at all?

    And if so how to you deal with this?

    Kind Regards,
    Harry

  • March 3, 2009 at 5:06 pm
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    Good question. I have been developing JSMS for the desktop for years now and Meteor have only broken the application once during that time. Not all changes they make will break Jelly SMS, but if a change does break it, I will fix it and have the update in the app store within days (depending on how quickly Apple approve the update).

  • March 12, 2009 at 10:54 pm
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    Can you recieve texts on your iPod Touch if you send it from their too or will it go to your cell phone?

  • March 13, 2009 at 12:29 am
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    Yes, all replies must go back to your cell phone as all providers only allow Jelly SMS to send SMS messages (not receive them).

  • March 22, 2009 at 11:07 am
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    Hi Guys, can I change JellySms into the general sms program in my iphone or is always the iphone sms program the standard program and not changeable?? Thanks for an answer – cool program Jellysms!!!!!

  • March 22, 2009 at 5:29 pm
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    Hi Volkhard. Thanks for the comment. No I’m afraid Apple won’t allow us to replace the existing iPhone SMS app with Jelly SMS. Don’t forget to leave a good review in the App Store!!
    Cheers,
    Finbarr

  • April 6, 2009 at 9:11 pm
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    Hi, is it possible to add a new provider, mine is intervoip. Why is it not possible to enter the parameter like the url. Thanks for your reply

  • April 6, 2009 at 10:19 pm
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    Hi Alain,

    Unfortunately, Intervoip do not allow SMS to be sent in this way, thus preventing me from getting it working in Jelly SMS. I tried initially in version 1.0 but it did not work. I just tried again once more but I’m afraid not.

    Regards,
    Finbarr

  • April 7, 2009 at 10:26 am
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    Yes I have tried that one for Intervoip but I’m afraid it doesn’t work. Some of the betamax providers do not allow sending SMS this way. I have tested all of them and about 5 or 6 including Intervoip are not working so that is why I haven’t included them in my list of supported providers.

  • April 24, 2009 at 7:57 pm
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    Salut, j’ai téléchargé votre version lite depuis mon ipod touch, avec un compte chez le provider voipdiscount. La version lite m’a permis d’envoyer deux textos gratuits. Ma question, est-ce nécessaire de mettre de l’argent sur le compte du provider pour envoyer des textos grâce à jellysms, où cette app permet-elle réellement d’en envoyer gratuitement? (car les deux sms que j’ai pu envoyer avec la version lite l’ont été sans que mon compte voip discount soit approvisionné en argent) merci d’une réponse à très bientôt!

  • May 4, 2009 at 10:13 am
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    hi guys, can i send SMSs when i am connect to internet through 3G also? or it mus be wifi connection?
    please let me know ASAP
    thanks

  • May 14, 2009 at 10:48 pm
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    Is Jelly SMS available for other phones eg Nokia N95? As a Symbian app?

    Thanks, way cool programme.

  • May 15, 2009 at 9:48 am
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    No, not yet. Currently it is only available for the iPhone/iPod and as a desktop application ( http://jsmsirl.sf.net ). We are looking into getting it on to Google Android phones in the future also.

  • May 16, 2009 at 9:44 am
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    Hi! I have a problem using the caller ID with Voipstunt. I’ve verified my mobile number with Voipstunt, so, if I send messages with their desktop client, it works. I’ve also put my number into JellySMS settings, but messages from JellySMS still have my Voipstunt’s user name as caller ID.
    Any idea?
    Thanks a lot!

  • May 22, 2009 at 6:20 am
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    Is it possible to recieve replies through email instead of a cell phone? I’m asking this because I have an ipod touch.

  • May 22, 2009 at 9:32 am
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    Hi Jenny. Currently you can only get replies to your mobile phone (or any number as long as it’s verified with your provider client software).

  • August 31, 2009 at 3:05 am
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    Hello, I have smartvoip account, Is it possible to add that in JellySMS ? Many thanks for your reply in advance.

  • September 20, 2009 at 2:24 am
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    Hi Finbarr, Thanks for your reply, but smartvoip is not listed on your supported list of providers for the iPhone app. Is that something that you are likely to include in one of your updates?

    Thanks.

  • November 7, 2009 at 9:17 pm
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    hi, why Jelly SMS does not support Unicode languages? Arabic for example? SMS send by JellySMS dose not show properly when its received by the receiver!

    I’m using my cool sms, send sms through their website work well!

    • November 18, 2009 at 2:01 pm
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      Hi Zomoo,

      Thanks for the comment. I have fixed this for you and when Apple approves it, Jelly SMS supports unicode for My-Cool-SMS in the next version.

      Regards
      Finbarr

  • December 9, 2009 at 10:51 am
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    Hi guys,

    JSMS is an excellent tool – so thanks a lot! I recently purchased the iPhone version for my wife’s iPhone. We have a minor issue / bug to report which might be specific to her iPhone but hopefully is a general issue that you can fix. When typing a message, if you press the backspace key/button on screen, then cursor proceeds to delete all text. If you press one of the letter keys on screen while it’s doing this, then it stops but the highlighted version of the key stays highlighted until you shut the application.

    Is this a known bug or just an issue with her iPhone?

    Thanks again!
    – Ben

    • December 9, 2009 at 11:26 am
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      Hi Ben,

      Yes this is a known issue with some iPhones still running 3.0. There is a simple fix described here. I would recommend updating your wifes iPhone to the latest version of iPhone OS which should also fix the issue.

      Cheers,
      Finbarr

  • December 28, 2009 at 5:24 pm
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    Hi! I have a problem showing the caller ID with smsdiscount in HK. I’ve verified my mobile number with smsdiscount and I’ve also put my number into JellySMS settings, but messages from JellySMS still have my smsdiscount’s user name as caller ID.

    Is this function actually working in Hong Kong?

  • December 30, 2009 at 9:23 pm
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    Hi there, I have tested your app with VoipStunt but apparently it does not send the messages with the correct caller id.Even though I created the account correctly, added a number as caller id, got it verified and used it as caller id in jellysms I see the login name as sender of the sms.Sending the sms from their website shows the correct caller id.

  • January 5, 2010 at 4:20 pm
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    I see above that you mentioned that in the future jelly SMS would be available on android. Just wondering are there any further developments ? The app is great on my itouch and would love it on my android phone !!

  • January 5, 2010 at 4:53 pm
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    O2 – by the way what version will you be making it at, my phone runs 1.5 although I think I’m getting 2.0 from o2 in the future

  • January 14, 2010 at 5:22 pm
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    Hi,

    Like Kavs43, I have used your app on my iPod touch (vodafone.ie webtext) and would love to have it on my Android phone.

    I’m using a HTC hero on Vodafone. It is currently Andriod 1.5 but HTC have announced that they will provide an upgrade to 2.1 soon

    Thanks!

    • January 14, 2010 at 6:11 pm
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      Yes , the Android version is in the works! Please subscribe to our news list (on the right of this blog) and you’ll get notified when it’s available.

      cheers
      Finbarr

  • January 23, 2010 at 9:07 am
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    Hi there, I am dying to try your App. Just one quick question, will I be able to send texts to the Philippines using Jelly?

  • January 31, 2010 at 2:51 pm
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    Just got the email For the android app, followed all the steps but my phone won’t downlad the apk filr. Any ideas

  • June 2, 2010 at 5:40 pm
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    hi guys.

    i recently purchased JellySMS for my iphone. I use voipcheap but when i send messages via Jelly and Voipcheap they dont seem to go to the recipient. can you advise as to the solution please.

  • June 5, 2010 at 9:16 am
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    i recently purchased JellySMS for my ipod touch, i use o2.ie, i have noticed that the number next to a target started at 1000 and is going down, also next to that is the number of sms i have left this month, my question is what the number with the target about, its on the left side next to the amound of sms i have ,, thankyou

  • June 17, 2010 at 3:57 pm
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    Faketext is a hot new app that allow you to hide your real text messages on your iPhone. Check it out at faketext.com, you can go there straight from your iPhone since it is a webapp and is free.

  • June 22, 2010 at 3:51 pm
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    Just wondering logging in with my meteor username can i send sms’ to an american mobile using jellysms or do the irish free webtxts only still apply?

  • June 22, 2010 at 8:17 pm
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    just updated to JellySMS 3.0.0 on my iPhone 3GS with OS4 and now it crashes as soon as I try and open it..

  • June 30, 2010 at 11:58 am
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    just updated to JellySMS 3.0.0 on my iPhone 3GS with OS4 and now it crashes as soon as I try and open it.. Anyone else having this problem..

  • July 5, 2010 at 9:34 pm
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    I just installed jelly sms on my HTC desire. The program doesn’t give me an option to add a contact from my phonebook. Is this a bug or have you not added this feature yet? Cheers

  • July 5, 2010 at 11:31 pm
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    I’m afraid it’s a bug. It was working fine, but I’m not sure why it stopped working. It’s on my TODO list to fix as soon as I get a chance…

  • July 6, 2010 at 12:52 pm
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    Ok. Thanks for getting back to me. Hope you get around to it soon because your app is difficult to use otherwise

  • July 20, 2010 at 8:41 am
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    Hi there, on your home page it says 12voip as an operator. When I installed the app (HTC Desire, Andriod 2.1) 12voip doesn’t appear on the operator list? Am I doing something wrong?

    Cheers,

  • July 20, 2010 at 11:01 pm
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    Well Spotted Presley. That looks like an omission in both the desktop and Android apps. It does seem to be supported in the iPhone app. I’ll stick it on my TODO list…

  • July 22, 2010 at 2:02 pm
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    Thanks for that! I used the app on Iphone and was very impressed. Hopefully soon on the desire.
    Cheers,

  • August 18, 2010 at 1:41 pm
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    Hi, I can’t send SMSes through my 3G line from my iPhone 4. I tested it once in Wifi, and it worked there.
    Upon sending it tells me to verify my Login and PW with the provider (webcalldirect), which I did but issue still unresolved.
    Would appreciate some advice.

  • August 20, 2010 at 8:08 am
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    Hi there My meteor free webtexting is giving major problems. no problem from official meteor website . but jelly sms will not allow me to send any longer. Am I alone?

  • August 28, 2010 at 8:52 am
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    just installed Jelly sms on desktop works a dream. Meteor webtext works also on meteor website. jelly sms on Iphone does not work. reinstalled it got charged again. are you working on it?

  • September 22, 2010 at 4:49 pm
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    I recently purchased an apple i phone 4, is there an app available that i can buy that will allow me to receive delivery reports on my text messages, i am with vodafone ireland

  • November 3, 2010 at 8:11 pm
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    Hi, i purchased your App through the App store, find it great till the last few days… I’m trying to send messages and when i do it says….

    “Message could not be sent. Please re-enter your login details for vodafone.ie in ‘user profiles’.

    I’ve done this and even changed my password. Please can you tell me whats goin on?!
    Thanks 🙂

  • November 5, 2010 at 6:06 pm
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    I’m with vodafone and the app worked fine until a week ago. Now whenever I try send a message it tells me to re-enter my login details. I’ve checked my password on the vodafone website and it’s correct, I even changed it to see if that would help. But I still get the same message whenever I try send a message with jelly. Please help!

  • February 5, 2011 at 5:09 pm
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    i’ve been using jelly SMS for ages with no problems but today it tells me I cannot send messages, to check my login and my voipstunt balance. I have plenty of credit and my login is correct. What’s happening?

  • February 8, 2011 at 12:14 pm
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    When I try to add a three.ie profile it tells me the password needs to be all numbers?

  • February 8, 2011 at 11:33 pm
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    That’s right. The webtext login is a PIN. The mythree password is a password. The two are different logins. Confusing I know, but that’s the way they do it…

    Try logging in to the webtext service using your web browser and then use the same login details in your Jelly SMS login profile.

  • March 12, 2011 at 10:39 am
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    I have the same problem as #59. Android application is wrong since last days.
    I tried to delete account, delete application, files, and tried it sometimes and always say “cannot send message”. I tried later on Linux and web and it worked.

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