Here are some of the most commonly asked questions from users!
Q. How do I use Jelly SMS?
To use Jelly SMS, you first need to have an account with any one of our supported providers. If you live in Ireland, and have a mobile with Meteor, Vodafone, O2, eMobile or Three, you can use your webtext username (which is your mobile number) and password (the password you use to log into the website) – then you will have at least 250 free texts per month saving you money on your bill. If you’re with O2 or Vodafone, you can use these free texts internationally!
The rest of you newbees can simply register for new account with My-Cool-SMS.com and purchase credits which you can then use to send very low cost SMS from our iPhone, Android or Desktop version of Jelly SMS.
After registering, simply enter your My-Cool-SMS.com username and password when prompted upon login.
Q. What is this new picture add on all about?
When you buy the add on in the iOS app, this allows you to easily select an image from your iPhone, iPad or iPod Touch photo library, or take a new picture using the camera. Jelly then uploads the image to imgur.com and inserts a private URL into the SMS body.
Note: This is NOT MMS. MMS typically costs between 20-40cents per message. In Jelly SMS, you buy a once off addon, and afterwards you can insert as many photos as you like into your texts…
This URL can then be opened on any internet capable mobile phone (or any computer browser). It doesn’t have to be an iPhone. For example:
Q. When I try to send I get a message saying the … webtext service is currently unavailable. Help!
You should first delete your profile and enter it again (see here for instructions).
If this doesn’t work you should try and log into your operator website (e.g. Vodafone.ie) using the web browser on your device. This rules out any connection or blocking issues.
If you use any strange characters in your password. E.g. ‘!’ you should change your password on your operator website to use only characters from A-Z and digits 0-9. Sometimes other characters can cause issues.
Q. I have configured Jelly SMS with the Caller ID set (my phone number registered with my provider). But when I text people, they are getting a different number on the sender and thus when they reply I am not getting the message, is there any fix for this?
Many customers have report the same issue in his app too. In short, this seems to be an issue with certain voip providers (Betamax) servers and our experience is that their support staff don’t even answer emails about it.
Because of this we’ve decided to advise people who see this problem to change to using a different provider. Note that a lot of the operators supported by JellySMS e.g. voipcheap, voipstunt, voipbuster are all actually the same company operating the same system with different website names (the company behind them is called Betamax), so there is no point in switching to any of those.
We recommend people to sign up with My-Cool-SMS.com. We have dealt with their support engineer, in the past. And they have always managed to resolve any issues that we have reported. You can check their rates here.
Q. How do people reply to message that I send from Jelly SMS? E.g. if I send someone a message using Jelly SMS, how do they reply to that message?
If you are using My-Cool-SMS as your provider (recommended) simply ensure that your mobile number is entered in the iPhone ‘Settings’ App -> ‘Jelly SMS’ -> ‘Sender ID’ field. Make sure this is the same number you used when registering with My-Cool-SMS.com
Note: Sender ID may not be available when the recipient is in the US, India, Brazil (legal reasons), Mexico, Canada (Technical reasons) and some other countries. Please see this page for each country specifically.
For the other Voip providers, you must verify your phone number through your providers voip client. You need to:
- download and install the client from their website, e.g. VoipBuster.com or VoipCheap.com.
- launch the program on your computer and go into the “Customise your profile” screen.
- Enter your phone number here in international format e.g. +353868434567 and then press “Verify Now”.
- A code will then be sent to your phone which you will then need to enter on screen when prompted by the voip client.
- After you have completed the above steps, on your iPhone you should ensure that your mobile number is entered (exactly same as above) in the Jelly SMS ‘Settings’ -> ‘Sender ID’ field.
Now all your texts should appear to be coming from your phone, and any replies will go directly back to your phone.
Q. Can I forward SMS with Jelly SMS?
As stated in the App Store description, Jelly SMS can forward SMS text messages that you send from Jelly SMS. Due to Apple’s restrictions, Jelly SMS cannot forward SMS messages which are stored inside the iPhone SMS app.
Q. Just bought your app for my iPhone. I signed up with one of the providers. I added money to my account and every time I try and send and SMS it’s says to check user name and credit on my account. What can I do?
Let’s try and get this working for you. Can you please do the following:
- Go to your providers website and log in.
- Ensure that your credit has been applied to your account by checking the ‘Remaining Credit’ field on the left of the page.
- On your iPhone, go into Jelly SMS and re-enter your login details.
- To reenter your login details, just tap on your user id in the title bar in Jelly SMS.
- Then you can click ‘Edit’ and delete the existing profile.
- Press the + button and type in your details again. Ensure your username, password are correct and that your provider is set correctly.
- Try to send the SMS once again.
Q. I thought my remaining balance of my sms provider would be shown. Am I missing something?
Yes, after sending first massage the balance is shown in the ‘New Message’ screen.
- Jelly SMS requires an internet connection in order to send SMS text messages. It will work over Wifi, 3G or EDGE data connections.
- Irish O2 / Vodafone / Meteor / Three / eMobile users: If you’re in a low coverage area Jelly SMS will send quicker if you turn off the ‘Show Remaining’ preference in Jelly SMS settings.